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| Cathay: Marco Polo |
Singapore Airlines |
China Southern |
Thai: Good network |
Vietnam Airlines |
ON 1 May 1981, American Airlines launched the world’s first mileage-based frequent flier program, AAdvantage. Initial rewards for frequent fliers included First Class upgrades from Economy for 12,000 miles, and 20 percent off a roundtrip ticket for 20,000 miles. Within a few days, United Airlines followed with its own loyalty programme, Mileage Plus. Later that same year, Delta and TWA introduced frequent flier programmes. The air miles war had started. Today, there are over 70 airline mileage FFP (Frequent Flyer Programmes) worldwide, and a complex web of airline alliances [see box] and partnerships. AAdvantage now boasts more than 60 million members. And while many frequent fliers belong to four to six frequent flyer programs at the same time, this doesn’t necessarily maximise advantages. Today, step out of your home, and you're collecting frequent flier miles already for the most mundane chores, like filling petrol or buying groceries. Here's all you need to know about how airline frequent flyer programs stack up, collecting airline miles and redeeming those slippery points.
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| Airline |
FFP |
Tier 1
miles/ sectors |
Tier 2
miles/ sectors |
Tier 3
miles/
sectors |
Eco % |
Biz % |
First % |
| Air Canada |
Aeroplan |
25,000 miles / 25 segments |
35,000 miles / 50 segments |
100,000 miles / 95 segments |
Depends on routes/ continents |
| Air France / KLM |
Flying Blue |
25,000 miles / 15 direct flights |
40,000 miles / 30 direct flights |
70,000 miles / 60 direct flights |
100/125 |
150 |
300 |
| Air India (& Indian Airlines) |
Flying Returns |
- |
- |
- |
100 |
150 |
250 |
Air New
Zealand |
Airpoints |
450 Airpoints Dollars |
900 Airpoints Dollars |
1,500 Airpoints Dollars |
Airpoints Dollars earned according to flight class and sectors flown |
| All Nippon Airways |
ANA Mileage Club |
30,000 ANA PP* |
50,000 ANA PP* |
100,000 ANA PP* |
100 |
125 |
150 |
| American Airlines |
AAdvantage |
25,000 miles / 30 segments |
50,000 miles / 60 segments |
100,000 miles / 100 segments |
100 |
125 |
150 |
| Asiana Airlines |
Aisana Club |
20,000 miles / 30 flights in 2 years |
40,000 miles / 50 flights in 2 years |
100,000 miles / 100 flights in 2 years |
80 |
125 |
150 |
| Bangkok Airways |
FlyerBonus |
- |
- |
250 points |
Points for one-way flight based on destination |
| British Airways |
BA Executive Club |
600 points / year |
1,500 points / year |
- |
100 |
150 |
200 |
| Cathay Pacific |
Marco Polo Club |
30,000 miles / 20 sectors |
60,000 miles / 40 sectors |
120,000 miles / 80 sectors |
100 |
125 |
150 |
| China Airlines |
Dynasty Flyer |
40,000 miles / 10 1st class sectors |
110,000 miles / 40 1st class sectors |
180,000 miles / 60 1st class sectors |
100 |
130 |
150 |
| China Southern |
Sky Pearl Club |
40,000 km / 20 segments |
800,000 km / 40 segments |
- |
100 |
130 |
150 |
| Continental |
OnePass |
25,000 Elite miles / 30 points |
50,000 Elite miles 60 points |
75,000 Elite miles / 90 points |
100 |
150 |
150 |
| Delta |
SkyMiles |
25,000 MQM** |
50,000 MQM** |
75,000 MQM** |
100/ 150 |
150 |
150 |
| Dragonair |
Marco Polo Club |
30,000 miles / 20 sectors |
60,000 miles / 40 sectors |
120,000 miles / 80 sectors |
100 |
125 |
150 |
| Emirates |
Skywards |
25,000 miles / 20 sectors |
50,000 miles / 40 sectors |
- |
100 |
150 |
200 |
| EVA Air |
Evergreen Club |
30,000 miles / 6 int. flights in 12 months |
50,000 miles / 50 int. flights in 12 months |
120,000 miles / 100 int. flights in 12 months |
100 |
115 |
150 |
| Garuda Indonesia |
Frequent Flyer |
5,000 miles / 10 flights |
20,000 miles / 35 flights |
50,000 miles / 75 flights |
50/100 |
150 |
- |
| Gulf Air |
Gulf Air FFP |
1,000 points |
2,500 points |
- |
100 |
200 |
300 |
| Japan Airlines |
JAL Mileage Bank |
30,000 points/ 30 flights |
50,000 points/ 50 flights |
80,000 points/ 80 flights |
- |
- |
- |
| Jet Airways |
JetPrivilege |
15,000 miles / 10 flights over 6 months |
30,000 miles / 20 flights over 12 months |
30,000 miles / 20 flights over 6 months |
50 |
100 |
100 |
| Kingfisher Airlines |
King Club |
3,000 miles / year |
30,000 miles / year |
70,000 miles / year |
100 |
125 |
150 |
| Korean Air |
SKYPASS |
50,000 miles/ 40 segments |
500,000 miles |
1 million miles (lifetime member) |
100 |
125 |
150/165 |
| Lufthansa |
Miles & More |
35,000 status miles/ year |
100,000 status miles/ year |
600,000 Hon circle miles, over 2 yrs |
50 - 150 |
200 |
300 |
| Malaysia Airlines |
Enrich |
25,000 miles / 20 sectors |
50,000 miles / 60 sectors |
450,000 miles / 375 sectors |
30-100 |
125-150 |
150-200 |
| Northwest Airlines |
World Perks |
25,000 miles / 30 segments |
50,000 miles / 60 segments |
75,000 miles / 100 segments |
100 |
150 |
150 |
Philippine
Airlines |
Mabuhay Miles |
25,000 miles / 30 one-way segment |
45,000 miles / 50 one-way segments |
1 million miles from enrolment |
100 |
125 (150 to US) |
125 (to US 150) |
| Qantas |
Qantas Frequent Flyer |
350 status credits |
700 status credits |
1,400 status credits |
100 |
125 |
150 |
| Qatar Airways |
Qatar Airways Privilege Club |
60 Qpoints |
150 Qpoints |
300 Qpoints |
100 |
200 |
300 |
| Royal Brunei |
Royal Skies |
25,000 miles / 20 sectors |
50,000 / 40 sectors |
- |
100 |
150 |
- |
| Scandinavian Airlines |
SAS Eurobonus |
20,000 basic points |
70,000 (Asia USA & Sweden) |
- |
100 |
200 |
- |
Singapore
Airlines |
Krisflyer |
25,000 miles |
50,000 miles |
- |
100 |
125 |
150 |
South African
Airways |
Voyager |
25,000 tier miles / 25 sectors |
50,000 tier miles / 50 sectors |
100,000 tier miles / 100 sectors |
100 |
125 |
150 |
SriLankan
Airlines |
FlySmiLes |
25,000 miles / 20 sectors |
50,000 miles / 40 sectors |
- |
100 |
150 |
200 |
| Thai Airways International |
Royal Orchid Plus |
10,000 miles / year |
50,000 miles / year |
- |
100 |
125 |
150 |
| United Airlines |
Mileage Plus |
25,000 Elite miles or 30 segments |
50,000 Elite miles or 60 segments |
100,000 Elite miles or 100 segments |
100 |
125 |
150 |
| Vietnam Airlines |
Golden Lotus Plus |
One eligible flight in year |
14,000 points / 14 eligible flights |
26,000 points |
0.7 points per km |
1.25 points per km |
- |
| Virgin Atlantic |
Flying Club |
15 tier points / year |
40 tier points / year |
- |
100 |
150 (premium economy) |
200 (upper class) |
* ANA Platinum Points
**Medallion Qualification Miles |
The truth is that mileage accrual these days depends less on the frequency of your business and flights, and more on how much you spend – both on your ticket and other partner services linked to your programme. As one magazine put it, “the biggest collectors of miles today are not frequent flyers but frequent buyers”. The Economist is right. More than half of all miles are earned on the ground – on credit cards linked to airline programs, for instance. It’s a mega-bucks industry. To help make sense of it all, here is our guide to airline frequent flyer programmes (FFPs) and global combines.
Earning Airline Miles
First thing to remember is not every flight will earn you miles. That discounted economy ticket may be easy on the pocket, but the low fare may gather no miles – or a vastly reduced percentage. With Malaysia Airlines’ Enrich, certain discounted Economy fares earn 70 percent of miles, while a discounted Business Class fare may earn 125 percent of miles. Cathay Pacific frequent fliers earn anything from zero to 50 percent flying discounted Economy. Group tickets may not bring the miles you expect (with Korean Air’s SKYPASS, they only earn you 80 percent of normal Economy miles). With Flying Returns, the joint Air India and Indian Airlines FFP, promotional fares earn 70 percent of normal Economy mileage points. Both these Indian carriers have been merged under the National Aviation Company of India Ltd, NACIL.
Some programmes are more generous than others. In March 2006, Virgin Atlantic’s Flying Club implemented some changes, allowing members to earn miles on all flights, including the airline’s lowest Economy fares. It also introduced mileage bonuses for Silver and Gold members. The only flights not qualifying for miles are ones bought with redemption awards in the first place. Fair enough.
Royal Brunei’s FFP, Royal Skies, has two elite categories above basic: Silver and Gold. It is one of few frequent flier programs allowing members 100 percent of miles even for discounted Economy flights. Royal Skies frequent flyers get 125 percent of miles for discounted Business fares. Full-fare Business earns 150 percent. Qantas’s Frequent Flyer has a minimum points guarantee: members earn at least 1,000 points on Economy, and at least 1,250 on Business or First. Singapore Airlines’ KrisFlyer, says you “could” earn 100 percent of miles for Economy fares, with the caveat that certain categories of economy class tickets “are ineligible for mileage accrual”.
China Airlines Dynasty Flyer members don’t earn mileage for tickets sold at discounts of 50 percent or more. Free, infant, barter, charter, excess baggage, airline and travel industry discount tickets don’t earn miles either. Always check with the airline or travel agent whether your flight will accrue miles.
There is an important distinction between air miles or points, and “tier” or “status” miles or points. Most FFPs work along similar principles. Air miles or points (earned by flying or buying services from FFP partners) make up the “currency” you need to redeem tickets. Tier or status miles, on the other hand, collected through actually flying, allow you to progress to higher membership levels within your programme. The higher your level, the more benefits you get (typical perks include extra baggage allowance, dedicated check-in, the use of airport lounges, priority waiting lists, priority for upgrades and so on). Several programmes have three elite tiers above basic, although some, such as Malaysia Airlines and Thai Airways International, manage quite well with two.
Members of Cathay Pacific’s FFP, Marco Polo Club, earn “Club Miles” that are used to determine their membership tier (20 club sectors or 30,000 miles for Silver, 40 sectors or 60,000 miles for Gold and 80 sectors or 120,000 miles for Diamond). All Marco Polo club members are also enrolled in the Asia Miles program (www.asiamiles.com), and it is Asia Miles that can be redeemed for flights or other awards. Here is where it becomes potentially confusing: Marco Polo members can also earn Club Miles when flying with other oneworld partner airlines, while Asia Miles can also be earned when flying with Cathay’s 19 Asia Miles airline partners.
Similarly, Qantas Frequent Flyer “status” credits are separate from frequent flyer points. The number of status credits you earn is determined by cabin class and distance flown – the more credits you earn, the sooner you can achieve a higher status. Qantas Frequent Flyer, with Bronze (entry level), Silver, Gold and Platinum cards, is the largest FFP in the Australian region, with over five million members. Partner airlines include oneworld alliance members such as Cathay Pacific, Japan Airlines, Qantas, American Airlines and British Airways.
While air miles remain valid for a few years, tier miles are generally re-set to zero annually. A few airlines are slightly more lenient. Vietnam Airways Golden Lotus Plus Silver card members must accumulate at least 26,000 qualifying points (or take 14 eligible international flights in Business Class) in a year to move to the Gold tier – but the points remain valid for two years after 31 December of the year in which they were earned.
Korean Air SKYPASS members who have flown more than 50,000 miles on Korean Air (or 30,000 miles on Korean and 20,000 on another SKYPASS partner) are eligible for “Morning Calm Club” qualification, which brings privileges such as additional 10kg baggage allowance and exclusive check-in. The next tier is “Morning Calm Premium Club”, bringing with it an additional 20kg baggage allowance (and one extra baggage piece), and the privilege of checking in at Korean Air First Class counters. As for those high fliers who manage to accumulate a million miles, life membership to the “Million Miler Club” beckons.
Frequent fliers on Korea’s Asiana Airlines can sign up to Asiana Club, which has five levels of membership – silver, gold, diamond, diamond plus and platinum. Mileage is accrued by flying Asiana Airlines or any other Star Alliance member airline. Once members reach gold status, they also reach ‘elite membership status’, though there are certain criteria to retain this status (for example, a gold member needs to accrue 20,000 miles in two years from ‘Reference Day’, which is the day they qualified for gold membership). Elite members get a variety of benefits from priority check-in and Asiana Airlines lounge access to bonus miles. Redemption opportunities come in the form of free tickets and upgrades. Magic Miles is Asiana’s frequent flyer program specifically for kids aged from two to eleven years.
Members of EVA Air’s Evergreen Club earn mileage by flying on EVA and its partner airlines (including UNI Air, All Nippon Airways, and Continental Airlines) and through participating hotels, car rental agencies and credit card companies. Evergreen Club has four tiers of membership – green, silver, gold and diamond. An upgrade from green to silver requires a member to earn 30,000 miles or take six international flights on EVA Air within 12 months. Mileage points are retained for five years. Expired mileage is automatically cancelled at the end of the calendar year without notice. Rewards come in the form of upgrades and free tickets – these can be booked through an EVA Air reservation office or through an Evergreen Club online account.
As you move up frequent flyer tiers, it becomes easier to earn miles. A higher membership level translates into more award miles for members of Flying Blue, the frequent flyer programme of major European airlines Air France and KLM, which has also been adopted by Air Europa, Air Calin and Kenya Airways. (The programme has about 100 partners and four membership levels, Ivory (basic), Silver, Gold and Platinum, depending on the number of “Level Miles” earned in a year.) Silver members get 50 percent more award miles for flights than Ivory; Gold members get 75 percent more and Platinum 100 percent more. Along with other typical high-tier benefits, the extra baggage allowance doesn’t hurt either: 5kg more for Silver, 10kg more for Gold and 20kg more for Platinum.
Qantas Frequent Flyer Gold and Platinum members are privy to a range of benefits and free membership of the Qantas Club programme. They also earn Qantas Frequent Flyer points faster (Silver members get a 25 percent “status bonus”, Gold 50 percent and Platinum 100 percent, on top of base miles earned.) Garuda Indonesia re-launched its mileage programme in February 2005 with new benefits and services, offering three tiers above basic Blue: Silver, Gold and Platinum.
Extra baggage allowance is a handy perk. Malaysia Airlines Enrich Silver members (the tier above basic Blue) enjoy an extra 5kg, while Gold members (the next tier up) are eligible for 50 percent extra. Platinum members (the level is reached only by invitation) get a whopping 100 percent extra – and their miles never expire. Qatar Airways Privilege Club Burgundy cardholders are allowed an extra 10kg of baggage, Silver 15kg and Gold 20kg.
 |
 |
 |
 |
 |
| Emirates |
Japan Airlines |
SriLankan: Skywards |
British Airways |
MAS: Enrich |
Free miles do have a shelf life, usually three years. After that period some airlines will let you pay to keep them
FFP membership is generally free (although you may have to pay for services offered further down the line). But the miles you earn aren’t yours for keeps. They often have a three-year shelf life, after which they expire (although some programmes allow passengers to extend validity by paying – Cathay Pacific’s fee is US$10 for a block of 2,000). Qatar Airlines Privilege Club Qmiles are valid for five years, and Gulf Air Frequent Flyer Programme miles for an exceptionally generous 10 years. Flying Blue award miles don’t expire – as long as you take at least one flight with a SkyTeam airline partner in 36 months.
Malaysia Airlines Enrich miles remain valid for three years. So do Krisflyer (www.krisflyer.com) miles – Krisflyer members may extend their miles for six months for a nominal fee. Northwest Airlines WorldPerks miles officially don’t expire, but if members don’t earn mileage from any source (including hotel stays, car rentals or credit cards) for three years, the account can be terminated and accrued miles forfeited. Virgin Atlantic Flying Club miles do not expire as long as you take part on at least one “earning or spending activity” every three years. Similarly, United Airlines Mileage Plus miles do not expire, as long as you earn or redeem some miles at least once every 36 months.
In November 2004, Air New Zealand changed its FFP mileage currency to Airpoints Dollars, which are valid for four to five years. Airpoints Dollars can be used just like cash to buy seats on Air New Zealand flights. A one-way flight between Asia and New Zealand on a discounted Economy fare earns 65 Airpoints Dollars, a full Economy fare earns 80 Airpoints Dollars, Premium Economy earns 100 Airpoints Dollars and Business Premier, 205. Every year, on a member’s anniversary of joining, all Airpoints Dollars earned more than four years earlier expire (with the exception of Gold and Gold Elite status member miles, which don’t expire). Every time you use Airpoints Dollars, the oldest are used first, keeping the Airpoints Dollars due to expire at a minimum.
Several FFPs welcome young travellers from the age of two (otherwise enrolment age is normally 12). The Young Explorer is KrisFlyer’s programme for children between two and 12, who get all the benefits of KrisFlyer membership and automatically become members of the Young Explorer Club. (KrisFlyer is also the frequent flyer programme of Silkair, which only has economy and business class cabins.)
Children don’t always earn miles at the same rate as adults. Toddlers on Korean Air’s SKYPASS programme earn 75 percent of adult miles. However, child redemption award tickets tend to “cost” the same number of miles as adult tickets. A welcome exception is Air India’s Flying Returns, requiring only half the mileage points for award tickets for children under 12. Lufthansa’s Miles & More requires only 75 percent of the miles normally redeemed for adult flights awards for children from two to 11. Lufthansa, Austrian Airlines, Cathay Pacific, Air France and American Airlines (among others) have signed a reciprocal frequent flier agreement with India's fast-growing Jet Airways. The Jet Airways FFP, JetPrivilege, operates on a five-tier basis. JetPrivilege Blue is the entry level, followed by JetPrivilege Blue Plus (10 flights/ 15,000 status miles). The highest tiers are Silver, Gold and Platinum. On Jet Airways, complete 14 domestic Club Premiere or full fare economy flights to get a free international sector ticket to Singapore, Kuala Lumpur, Colombo or Kathmandu. For 20 domestic flights you can get a free return ticket to London. In November 2008, Jet Airways teamed up with United Airlines, enabling members of both the airlines' FFPs to earn and redeem miles on Jet Airways and United flights. A frequent flyer partnership was also formed in late 2008 between Jet Airways and Emirates. Indian Kingfisher Airlines has its King Club FFP, which has four tiers starting with Base, then Red, Silver and Gold. No flights are required to sign up for a Base membership. Members earn King Miles each time they fly on Kingfisher Airlines or its partners (including Emirates and Qatar Airways). To qualify for Red, you need to take five valid flights or earn 3,000 miles in one year, for Silver membership – 30,000 miles. Miles can be redeemed for flight awards on Kingfisher or its partner airlines, or gift awards for anyone you choose. Kingfisher Airlines and Jet Airways formed an alliance in October 2008 allowing reciprocity in their frequent flier programmes.
Most FFPs don’t allow spouses or family members to pool miles. Miles earned by a China Airlines Dynasty Flyer member, for example, may not be combined with those of another member. But a few programmes, such as those of Japan Airlines (JAL) and Korean Air, are more generous. JAL Mileage Bank’s JAL Family Club is a programme for members living outside Japan and their families, which – for an annual fee of Y3,000 – allows family members to combine miles to redeem awards. In April 2007, Japan Airlines, the biggest carrier in the Asia-Pacific region, joined the oneworld alliance. Up until this point, JAL was the largest airline in the world not aligned to a multilateral global alliance. Members of the JAL Mileage Bank can earn and redeem mileage awards on all other oneworld carriers, and frequent flyer programme members of the other oneworld airlines can earn and redeem awards on JAL.
Under Korean Air’s SKYPASS Family Plan, enrolled family members (including parents, spouses, brothers and sisters and even sons- and daughters-in-law) may also pool awards. Korean Air also requires only 90 percent of the standard award redemption mileage when family members with the same itinerary claim two or more round-trip award tickets. (This doesn’t apply for one-way and infant tickets.)
The Qantas Frequent Flyer program doesn’t offer a family plan, but it does give members the flexibility to transfer a portion of their points (5,000 to 100,000) to one family member, who must also be a member, once a year. This is helpful when couples have enough points between them, but not individually, for an award flight. Flying Returns, the joint frequent flyer program of Indian Airlines and Air India, also allows members to pool points with spouses (provided the spouse is also enrolled).
Vietnam Airways’ Golden Lotus Plus Gold card members may nominate and transfer awards to up to seven people registered on their redemption group forms. (The programme has Silver, Titanium and Gold tiers above basic; to obtain Silver status, members must take one eligible flight with Vietnam Airlines within a year of becoming a member.) Thailand-based regional airline Bangkok Airways officially launched its first FFP, FlyBonus, in January 2006. It changed from a simple point-earning method to a rather more complex system in 2008. Flights are classified into four categories, according to distance. Depending on the category of the flight, an economy one-way flight can earn between ten points (domestic) and 25 points (international “category three” flight). When 100 points are accrued, a FlyBonus member can get a free economy-class one-way ticket to a domestic destination. To progress to the programme's premier tier, 250 points a year are needed.
Fast-expanding Middle-Eastern airline Qatar Airways (www.qmiles.com) carried eight million passengers in 2006/7. The airline describes its Qatar Airways Privilege Club as “one of the most generous frequent flyer programmes” in the world. Each flight with Qatar Airways earns Qpoints according to the service class you fly in. The more Qpoints earned, the higher the membership level. There are three tiers: to reach Burgundy, you need 50 Qpoints, for Silver you need 150 Qpoints, and for Gold you need 300 Qpoints. A fare on an Economy class flight within Region One (say, between Doha and Dubai) will earn you eight Qpoints, while a Region Two flight will accrue ten Qpoints. As well as earning Qpoints for every flight, Qmiles are also accumulated. Full-fare Economy flights earn 100 percent of miles (discounted fares may earn only 50 percent), Business earns 200 percent and First 300 percent. Qmiles can be redeemed for awards with Qatar Airways, as well as its partners. Qmiles are valid for five years. Once you have reached Burgundy status, you can enroll up to nine family members, with Qmiles earned by members credited to your account (children between two and 11 earn 50 percent of miles; those over 12 earn 100 percent).
The Scandinavian Airlines Eurobonus frequent flyer programme (www.flysas.com) has two tiers above basic: Silver and Gold. Silver members earn 15 percent more “Basic” points (regardless of seat category), while Gold members get 25 percent more. Membership level is determined by the number of Basic points members earn during a specific period, but – and this is where things get more complicated – Gold membership levels depend on the region you find yourself in (70,000 Basic points for Asia and the US, 55,000 for Denmark and Finland, and 40,000 for Norway). Discounted Economy earns only 25 percent of points. Normal Economy earns 100 and Business 200 percent. But, on the upside, tickets can be redeemed up to departure for bonus flights on SAS on destinations where e-tickets are available. Members are allowed to let family or friends use their points.
A number of FFPs have different programmes for different parts of the world. Flying Returns (www.airindia.com) has a range of four: the India programme, UK-US-Canada programme, the Gulf programme and the Far East and Southeast Asia programme. Membership is valid for three years, and all reward miles must be redeemed in that time.
Redeeming airline miles
You have the miles. Now you need to book your flight. But with millions of frequent flier air miles competing for a limited number of available redemption seats, this can be tricky. Redemption tickets occupy limited quotas on various flights and busy sectors can be hard to get on to.
Flying Blue allows members to book flight award tickets on SkyTeam members online (www.airfrance.com or www.klm.com, or by contacting the Customer Service Centre) until 24 hours before departure (for other airline partners, at least two weeks are needed). Thai Airways International’s Royal Orchid Plus, with Basic, Silver and Gold cards, makes it relatively easy for members on all tiers to redeem miles: they simply have to contact a THAI reservations office worldwide three days in advance, and if they go through the Royal Orchid Plus online service, award tickets can be issued instantly. From talking to frequent travellers, it appears that redemption tickets may be somewhat easier to come by on THAI than on some of its Asian airline competitors.
Gulf Air Frequent Flyer Programme requires Blue cardholders to redeem their miles for a free ticket 14 days before departure, Silver four days before and Gold only a day in advance. While Qantas Frequent Flyer points can technically be redeemed up to 24 hours before departure, the airline recommends booking well in advance, as award seats are limited and may not always be available. Members can book award flights at www.qantas.com/frequentflyer, or call Qantas reservations.
Royal Brunei’s Royal Skies requires award flight redemption requests to be made at least five working days before departure. Members have to submit redemption forms to a Royal Brunei office or Royal Skies service centre. KrisFlyer members can redeem awards online, through Singapore Airlines reservations offices or Krisflyer service centres. To redeem miles for free tickets with Qatar Airlines Privilege Club, Burgundy members need to act at least seven working days before departure, Silver members four and Gold members three. Flying Returns members must generally allow about 15 days for awards to be issued.
The other major obstacle is blackout periods and the fact that most airlines limit the number of redemption seats available on flights. Thai Airways International states that award travel is subject to “capacity control” and that there “may be” blackout periods. Malaysia Airlines says it does not have fixed blackout dates for redemption tickets – as long as there are seats available.
Another major obstacle is the blackout periods and the limited seats available for redemption especially at holiday times
Virgin Atlantic’s regional partner airline Virgin Blue, which has its own frequent flyer programme, Velocity, prides itself on not limiting the number of redemption seats on flights. If there’s a seat available on a flight, Velocity (www.velocityrewards.com.au) members can redeem miles to have it. The same goes for Pacific Blue and Polynesian Blue. Virgin Blue also does not impose blackout periods (not even during high-traffic periods such as Christmas), but it does advise to plan ahead, reserve seats early, and try to book mid-week fares. Velocity points do not expire while members remain “active”. Under the Korean Air SKYPASS programme, more miles are needed to redeem award tickets and upgrades during peak seasons than quiet periods.
Lufthansa’s frequent flyer program Miles & More, which was launched in 1993 and is also the programme of the Austrian Airlines Group, Swiss International Airlines, Croatia Airlines and LOT Polish Airlines, has around 14 million members. From April 2006, members’ status levels are no longer determined by the number of flights they take – they can only progress to the next membership tier by collecting the required number of status miles – 35,000 status miles in a year for Frequent Traveller status, 130,000 (in Germany and Austria; 100,000 for the rest of the world) to reach Senator level, 600,000 to become an HON Circle member.
As we said, you don’t have to travel to earn mileage. It’s easy to clock up miles on the ground. Non-airline frequent flyer partners typically include finance companies, hotels and travel businesses, telephone and car hire companies. Qantas Frequent Flyer has more than five million members, and its partners include hotels, car rental companies, charge cards, a phone card company, insurance company and even a wine club. With the Continental Airlines OnePass program, travellers earn OnePass miles that can be redeemed for reward travel or for bidding on packages and products at the “OnePass Online Auction”. They also earn miles and points that qualify for special “Elite” status benefits. OnePass members can redeem miles for travel to more than 500 travel destinations worldwide, and get a minimum of 500 OnePass miles for every flight. OnePass members earn the actual miles flown rather than a minimum of 500 miles per flight as was the case before 15 November 2008.
Marco Polo Club members have access to about 300 Asia Miles partners in eight “lifestyle” categories – from finance, hotels and telecoms to dining, retail and the health and beauty sector, while Malaysia Airlines Enrich members earn miles not only when flying MAS or its airline partners, but also when buying Golden Holidays tour packages, staying at participating hotel properties, using credit cards and driving rented cars from car rental partners. American Airlines AAdvantage members can earn miles with anything from beach holidays to golf outings and spa services. Japan Airlines Mileage Bank members can earn miles through certain Internet providers.
The largest frequent flyer programme in China, the China Southern Airlines Sky Pearl Club (http://skypearl.csair.com) only accepts members over the age of 12, but already has more than four million members, with over 500 new members joining each day. Travel awards can be earned by flying with China Southern Airlines or its SkyTeam partners (including Northwest Airlines, Continental Airlines, Korean Air, Air France, KLM, and Alitalia), staying at participating hotels and so on. Moreover, Sky Pearl Club members can 'earn and burn' mileage on partners, Sichuan Airlines and China Airlines. As with most FFPs, the higher the class of service you fly, the more miles (or, in this case, kilometres) you earn. In April 2007, China Southern Airlines made some changes to its Sky Pearl Club frequent flyer programme, including dropping the mileage threshold from 20,000 to 10,000 for a free ticket. Gold and Silver Sky Pearl Club card members now also receive special elite bonus mileage on eligible flights. Sky Pearl Gold Card members earn an extra 30 percent and Sky Pearl Silver Card members an extra 15 percent.
Pearl Club members need 80,000 Elite Qualifying Mileages or 40 elite Qualifying Segments to upgrade to Gold Card status. For Silver Card membership, 40,000 Elite miles or 20 Elite qualifying segments are needed. First or Business Class travellers get more benefits: flying First or Business Class once is counted as two Elite Qualifying Segments (EQS) while one flight in Economy is calculated as one. The programme also expanded award tickets zones from six to eight zones.
Fortune Wings Club (ffp.hnair.com) is the FFP for no-frills Hong Kong Airlines and Hong Kong Express Airways, as well as Hainan Airlines, Grand China Airlines, Grand China Express, Lucky Air and Western Airlines. Fortune Wings Club has three tiers of membership – regular, silver and gold. Silver requires 30,000 miles.
Emirates Skywards, with Blue, Silver and Gold tiers, is the FFP by Emirates. As is generally the case, tier miles are accumulated within one calendar year. Economy flights earn one Skywards Mile per mile flown (100 percent), Business flights 150 percent and First Class 200 percent. Members can redeem awards online at www.skywards.com, or through Skywards service centres or the airlines’ reservations offices. SriLankan Airlines (www.srilankan.aero) was part of the Skywards programme, but recently launched its own FFP, FlySmiLes, with three membership tiers, Normal, Silver and Gold. Every time you fly with SriLankan Airlines, you accumulate FlySmiLes at the rate of one mile per mile flown. FlySmiLes Silver members get a 25 percent bonus for every mile they fly with SriLankan. A Gold member’s bonus increases to 50 percent. Miles can be redeemed for full-ticket purchases or partial payments. FlySmiLes members who reach Silver level may choose to join the Baggage Plus or Baggage Premier program. If you travel frequently for trade, this is a good option. As well as other benefits, Baggage Plus members will get an additional 25kg allowance, while Baggage Premier members get an extra 35kg. FlySmiLes Baggage Premier members also have access to the airport lounge and guaranteed seating on economy class.
All Nippon Mileage Club does give members up to two to three days before boarding their flight to book redemption tickets – but members cannot pool miles, and there are blackout periods. The airline also warns that award seats are “subject to availability”. Equal numbers of redemption miles are required for adult and child seats. To quality for Bronze tier, members need 30,000 ANA Platinum Points or fly 30 times over a year, for Platinum they need 50,000 Platinum Points or fly 50 times, and to reach the highest level, ANA Diamond Service, 100,000 Platinum points or 120 flights a year are needed.
China Airlines’ Dynasty Flyer has a special Junior card for kids aged 12 and under, and Dynasty, Gold, Emerald and Paragon tiers. Members of Gold, Emerald and Paragon tiers get an extra bonus of 2,000 miles as a birthday gift if they fly on China Airlines or Mandarin Airlines in their birthday month. Other bonuses include an extra 1,500 miles credited when members use a Dynasty Package to travel to the United States, Canada, Europe or Australia, or 500 miles for Dynasty Packages to all other destinations.
Finally, fine print, blackout periods and limited seats may all make FFP membership seem more hassle than it’s worth, but if you persist with one programme, make use of partner services on the ground and plan ahead, that elusive “free ticket” may yet be yours. Failing that, early check-in, lounge access and other FFP higher-tier benefits do make travel just that tiny bit more comfortable.
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