Big is beautiful for me
I am a regular Emirates customer, and a Silver Skywards member. I am originally from the UK and my airline of choice is Emirates, mainly because I can fly Auckland to Dubai on the A380. What an amazing aircraft the A380 is, such a difference from the B777. I have never travelled on the Dreamliner but it has a way to go to beat the luxury and comfort of the A380 even in economy class. As an airplane enthusiast I hope the B787 does well, but for now I'm sticking with the A380 and Emirates.
Claire Crawford, New Zealand
Long distance flying can be a big pain
Thank you for the most informative and easy to read site I have come across so far. I have a travel companion who is big and wanted to find him the most comfortable seat with maximum legroom. Your [economy class survey] has been most helpful.
Vanessa Naidoo, South Africa
The greening of Vietnam
Your article on golf courses around Asia gave me lots of useful information. I would like to recommend one other good course in Vietnam: Sea Links Golf & Country Club. This is a really challenging link-style golf course, and it has great views from almost every hole. A must-play golf course.
Robert Bricknell, Portugal
The Editors say,
"Thanks for this useful feedback. Sea Links is actually already featured in our Vietnam Resorts guide."
I need more time to shop in KL
Thank you for such an informative Kuala Lumpur shopping story. The information is well laid out and makes we wish I was spending more time in KL than I currently am to explore all the shops and tastes.
Trevor Mitchell, Australia
How to take a shower on Sentosa
I booked my stay at the Siloso Beach Resort, Singapore through Agoda at a fairly high rate. As we were attending a conference in Resort World we wanted to be on Sentosa Island. The hotel was nowhere near the standard it advertises. There were many shortfalls. The most glaring issue was the management's non-caring attitude towards their guests and the unhygienic condition of the rooms and public areas.
The room I booked was so small it made me feel like the hotel rooms in Tokyo are enormous. Maintenance was non-existent as fixtures were falling off the walls. Whereas a normal hotel would have a good-sized mirror at the desk, this hotel gives you an adjustable tiny round cosmetic mirror. It came off the wall when I tried to position it.
The shower holder on the wall was missing a screw with the result the showerhead spun around every time the flow was on. There was mould in the bathroom, especially around the sink. The public ashtrays and garbage bins were very dirty.
Upon hearing my complaint, the hotel offered me a suite – for which I would have to pay an extra S$100 per night. I declined. On the way out, the bellman was courteous and caring. The one plus at this hotel.
Andrew Cornelio, Thailand
So I can get over fear of flying?
I would just like to thank you for your [Fear of Flying story]. I have found it extremely helpful. I have a fear of flying. It involves panic from the second someone says let's go here or there. I immediately think of the length of the flight and the kind of plane. Can we go with the best airline or is there a fast train or boat to get there?
Then when boarding the plane I have increased heart rate, nausea and nervousness. Mentally I'm excited to travel but physically getting on a plane makes me sick. I'll watch television shows see people flying. They’re fine. I’m sure I can do it too, I think. I don't want to be scared. But it's going to take a lot of work.
I found your article by searching for “fear of flying”. I’m glad I did. This is the article I needed to tell me that I can get over it.
Mia Roditis, Australia
No more airport bashing: why Hong Kong is tops
We all love to complain about travel – and it can be an incredibly frustrating experience – but sometimes things go right too and I'd like to offer my praises to Hong Kong airport.
I think it has to be the best airport in the world. Nowhere else in the world can you be sitting in The Peak Cafe drinking coffee with a friend at 11.30am and be strolling through duty free at HKIA less than an hour later.
I don't know of any airport which offers the same great combination of being able to check in your baggage up to 24 hours before your flight AND an airport express train service that gets you from the centre of the city to the terminals in under 30 minutes AND an efficient and reasonably swift immigration and security procedure. The airport has plentiful shopping and dining options so that you don't need to beg or pay for airport lounge access.
Yes, Changi Airport [in Singapore] has a lovely orchid garden and KLIA [Kuala Lumpur] is cute, Bangkok offers nice architecture but, for me, none offer the total package that HKIA does.
Katherine Anthony, Hong Kong
United we stand – what happened to lie-flat seats?
You need to update your seat information on United. I recently flew SFO to Hong Kong, then Singapore to Japan and on to Seattle. The business class seats were terrible. They did not fully recline – it seems they may be at 150 degrees or so. Also the pitch was so small that if you had a window seat and the seats in front of you were reclined you could not get out without literally climbing over the aisle passenger. Since I was on a trip were I was expected to work the morning after arrival, it was terrible. I arrived tired and stiff.
W Lebing, USA
Finding useful outlets in Hong Kong
In your story on Hong Kong shopping the writers have failed to mention any of the excellent fashion outlets that have been operating in the city for years. There is no mention of places for instance in Pedder Building – yes, I know they change, but just walking the floors can be useful for cashmere or even used designer items in small sizes etc. Why only Blanc de Chine and Shanghai Tang? I rarely pay full price for any garment bought in Hong Kong, having had a long relationship with several outlet owners since my days living in that city. Are we keeping these all to ourselves?
Sue Ebury, Australia
The Editors say,
"Excellent point. Pedder Building is an occasional trove of whimsy. Thanks for reminding us."
The big vs small debate continues
A very nicely written piece on [Airbus vs Boeing]. This is exactly what I was looking for.
Debashish Roy, India
No Delta dawn: bye USA, hello KLM
Sitting in a cramped aisle seat on Delta flight DL234 from Detroit to Amsterdam on 13 May, 2010, I remembered why I always used to avoid taking US airlines: delays, bad service and rude aircraft crew, among other things. The flight took off more than an hour late because the incoming flight apparently had been delayed and the plane was still being cleaned. Various conflicting announcements about the delay were relayed to irritated passengers.
We were eventually boarded, and in the air. Time for a beverage and snack. I found a packet of nuts had arrived unannounced on my lap, complete with napkin. Maybe I didn’t hear the steward as I was watching a movie. I was actually waiting for him to finish serving the lady next to me. Who knows? The steward sure didn’t care.
Many fellow passengers were subjected to the same attitude (let’s call it what it was, rudeness). One complained to the head purser. That exercise ended with a terse assurance that the complaint had been noted. I wonder if she was reassured by his tone; I certainly wasn’t.
I know this was not a one-off Delta experience. On an earlier Delta US domestic flight, DL1821 from Detroit to Phoenix on 3 May, an elderly lady struggled to find space in the overhead bin for her admittedly largish cabin bag. The steward was indifferent to her need.
I was glad to get off the transatlantic flight. And into Amsterdam airport for my Amsterdam-New Delhi connection on code-sharing DL9574. It was heaven. Polite KLM ground staff, clean aircraft and, good gracious, smiling stewards and stewardesses. When the steward who served me didn’t have my choice of meal, he sounded genuinely apologetic. I didn’t mind. I took the other meal. And decided I would fly KLM again. Small gestures make big impacts. You can assume my inclination towards Delta.
Bina Jang, India
I like your website's sense of humour. I also like the fact that it is well written and packed with useful information
Measuring CEO bottoms in cm
Well done – two interesting and informative pieces on business class seats. However, could you please give the measurements (seat width, etc) in centimetres?
Peter Saalmans, Australia
Tickled pink and better informed
I like your website’s sense of humour. I also like the fact that it is well written and packed with useful information. Too many travel websites these days are intent on wowing viewers with visual gymnastics. They miss the point. We go online to look for information. Valuable surfing time is wasted on pretty but irrelevant artistic creations and music. Let’s get to the point.
Judith McAverty, Hong Kong
North Laos worth the bone-shaking trip
I just returned home after spending one month in northern Laos and Luang Prabang. Some tips – I had the best massage anywhere in Asia at the Luang Prabang Red Cross. It was just US$5.
I travelled and volunteered in Nong Khiaw. This place was breathtakingly beautiful with memorable day trips (100 Waterfalls and Hat Sao among them). It was worth the mini-van trip north.
Anne Rawson, Canada
Small step for prose a giant leap for A380 and B787
Your article "Is Small still beautiful?" [comparing the Airbus A380 with the Boeing Dreamliner B787] was exactly what I was looking for. Very well done.
Steven Sudderth, USA
The best cup of Joe in Phnom Penh
I've just read the fantastic review of Phnom Penh's highlights. Another great place I would like to add is Coffee Korner on St 155 near the Russian Market. I've stayed here for both long-term and short-term stays over the last two months and cannot recommend them more highly. Narin, the owner has excellent English ability and has been very supportive in helping me successfully manage my relocation to Phnom Penh.
Caron Margarete, Cambodia
Denied boarding on AirAsia
On 16 February 2010 I checked in at Yangon for a flight on AirAsia to Bangkok, from where I had booked a connecting flight on AirAsia to Bali. In both airports I showed counter staff my valid one-year multiple-entry visa for Indonesia. All Indonesian visas carry the same text and the airport staff should be aware of these visa formats and wording.
In Bangkok I was denied boarding to Bali because the AirAsia staff there did not understand that my visa was valid for 12 months. I had to purchase a ticket back to Yangon. Thus far I have not been compensated for this segment or the inconvenience caused. I keep getting told my complaint has been forwarded to the head office.
Zaw Lin, Yangon
Have info will travel to Sri Lanka
I read your travel article on Sri Lanka resorts. It was very informative and helpful. I will be visiting Sri Lanka and shall use this as reference. Keep up your good work.
Robin Mathew, UK
The airline's attention to safety is just shocking. On business class there was no final safety check at all
Jet Airways needs to smarten up on safety
Why do you give Jet Airways [business class seats review] such a positive review? I've flown Jet several times on international routes and the attention to safety issues is just shocking. On my most recent trip, on business class there was no final safety check and as we landed a passenger had his pullout video screen open. On other flights, baggage has been left in the aisles and passengers invariably stand to get luggage out of the overhead bins while the plane is still taxiing toward the gate. No one bothers to say anything. And, by the way, the business class seats, at least from India to Southeast Asia, are dreadful.
Frederick Asher, USA
Legroom: is it a dream(liner)?
I have read a couple of articles on the new B787. The question that countless numbers of us want to know is if the 787 economy seats are larger than say the B777 or A380 and, if so, by exactly how much? I am not all that interested in the other highly touted features. I fly 65,000 miles a year, much of it in economy class because my profession (academics) is not a wealthy one.
Jim Markusen, Colorado, USA
The Editors say,
"Seat size is determined by the airline. Manufacturers can provide various options. The airline decides seat pitch, legroom, spacing and seat width based on budget and the number of bodies they wish to pack into the cabin."
Saved by the decibels
I would like to know if the Boeing 787 will offer the same level of cabin noise as the Airbus 380 or is it quieter? I usually fly long distances and the level of noise in the cabin is a very negative factor.
Julie Past, USA
BOEING replies,
"The 787 Dreamliner uses a number of new technologies to reduce community noise. The most important are acoustically treated engine inlets and chevrons, as well as special treatments for the engines and casings. These improvements ensure that sounds of over 85 decibels (a little louder than a busy intersection) never leave airport boundaries. The noise footprint of the 787 is more than 60 percent smaller than today's similarly sized airplanes."
How fast is too slow?
What happened to all the hype from Boeing during the development stage that the 787 would be 20 percent faster, shaving substantial time from long-range flights?
Charles Andrews, USA
BOEING replies,
"The cruise speed for the 787 Dreamliner family is Mach 0.85, as fast or faster than today's Boeing twin-aisle airplanes."
No worries for weak bladders on A380
[Thanks for your Boeing vs Airbus article.] I think the A380 will ultimately be considered the more significant aircraft. It will be excellent on increasingly dense sectors and will grow from an efficient aircraft into an extremely efficient aircraft as the fuselage is lengthened to match the wing. Neither Airbus nor Boeing can be proud of their handling of the development of these aircraft but both will be successful I am sure. No worries about toilet queues in the Airbus A380 – the ratio of toilets to passengers is similar to other aircraft.
John Hogan, Australia
To be or not to beleaguer
Please leave the “beleaguered” United Air Lines comment out of your [economy class seating] article. Please just state the facts. I just flew UA and really enjoyed its economy plus legroom back to the US. It was much nicer and roomier than most airlines across the Atlantic. By the way you can purchase economy plus for a reasonable fee even on a restricted, cheap ticket. I paid US$101 extra for the seat. I would call Qantas beleaguered after a recent trip to Sydney.
Eathen Garcia, England
There’s more to that idyllic sand
Your story on the Andamans does not mention the sand flies that plague some of the beaches on Havelock. They eat you alive making lying on the sand impossible!
Emma Wares, UK
Bumped family ire at No.2 airline
Your 2009 reader poll rated Cathay Pacific No.2. I think not. I would rate them at the bottom of the list. My wife and son have flown Cathay Pacific twice now from the USA to Malaysia and both times have had problems reaching their destination on time. The latest episode saw them being bumped off of their flight with boarding pass in hand while the plane was being loaded. No more Cathay Pacific for us. Malaysia Airlines have always treated us better though they are a bit more expensive.
William Gillis, USA
Where has Jakarta disappeared?
Where is Jakarta in all of these [BEST IN TRAVEL] reader polls? Is Jakarta really that bad, that it didn't make it to the top ten of the best cities for shopping in Asia? I've been to Jakarta and I know the transportation infrastructure is bad but, in terms of shopping, Jakarta has more variety than, say, Kuala Lumpur or Hanoi.
James McDougal, Toronto, Canada
Do you work for Boeing?
What a disappointing and totally biased article [comparing Boeing vs Airbus]. Does the author work for Boeing perchance?
John Morillo, UK
The Editors say,
"An interesting question as Boeing seems to believe we work for Airbus."
Why am I still choking on fishbone?
I have said this before and will say it again, herringbone, fishbone, whatever-bone seats on [business class] are a disgrace. When I travel I wish to converse with my companion. Isn’t this part of the charm of travel? Is it too much to ask for?
Cameron Floyd, UK
Slim chance to earn fat miles
Your article on economy class seating in airlines was well written, thank you. However I did not see where you touched the growing (excuse the pun) "American" problem of obesity, and the lacking accommodations for the extra space needed for this population. What airlines in the US have seating that will handle a wide load?
My point: An obese person who is required to purchase two seats, only gets air mileage credits for one seat. Even though I’m a very infrequent flyer, I think it’s unfair. What are your views on this?
Wide Body Traveller, (Name witheld), USA
The Editors say,
"You raise an excellent point. We agree, it is entirely unfair – the mileage issue that is. Let’s see if any airline cares to comment. In general, per capita weight has been going up worldwide for some time while cabin weight limitations etc were put in place decades ago when planes were practically pedal-powered. The new generation of aircraft are capable of handling heavier loads quite comfortably."
An obese person who is required to purchase two seats, only gets airline mileage credit for one seat. Isn't this unfair?
Thanks awfully US$1,000 times
I wish to thank you for your wonderful input and information on the web. My partner and I are going nuts trying to find affordable transport between [various] Asian cities. Your wonderful articles allowed me a broader range of search and, in doing so, saved BIG bucks compared to the usual Travelocity.com...etc. Thank you approximately US$1,000 times.
Homer Gardin, USA
The Editors say,
"Thank you for your kind comments. Yes, online search can be a hair-pulling experience dominated as it is by retailers, which makes it hard to access real info, or talk directly with hotels and airlines. We're glad we could be of assistance.
How best to budget the Annapurna Circuit?
My wife and I are heading to Nepal to visit and trek the Annapurna Circuit. I was looking to better understand what we should expect to budget while on the trek. How much should we expect to spend each night at the teahouses for lodging and for meals?
Alan Bowes, USA
The Editors say,
"Unfortunately we have no reporter currently in the field and cannot provide accurate prices for stops on the circuit. Any readers in the know?"
Spaced out and still laughing
Happy to discover your website after reading a piece [the editor] wrote for the Weekend Australian about space travel. I can’t remember when I last read an article, laughed really hard, and then had to look up who wrote it. It’s not that I am interested in being a space tourist. I haven’t seen all I need on this orb yet, plus I have already thrown up all over Russia and that got me nowhere. It was just the sheer fun in your story telling. I think I am going to be a regular to your site.
Nadine Kay, Australia
Climb every mountain
I thoroughly enjoyed reading your descriptive and engaging travelogue on Ladakh. It has been on my travel map for some years now but the time hasn't come as yet. Hope I will make it soon. Thanks for the great feature.
Karan Srinivasan, Bahrain
I travelled to the Leh sector a couple of years back. It’s truly a unique destination. A very nice account in your article on Ladakh. It refreshed my memories of the place.
Punita Singh, India
No blankets on my flights
I flew on THAI Airways TG431 to Bali on 2 July, 2009, and back to Bangkok on TG432 on 7 July. I am sorry to say I was disappointed with the service. There was no hand wash in the toilets (economy class), just antiseptic hand gel.
During the flight, the staff ran out of blankets. I was told there were just 20 pieces on board. I gave my blanket to a Japanese passenger next to me who was clearly unwell. Later a stewardess kindly found a spare blanket for me, but it was a used product. Normally blankets come sealed in plastic. Surely in these days of the flu pandemic this is a basic hygiene issue? I encountered the same problem on the flight back to Bangkok.
Anchalee Chamroontaneskul, Thailand
I choose to fly Boeing
To Hell with the French Airbus “technologie”. Boeing has been building aircraft long before Airbus arrived on the scene. It has a long established reputation [for safety and technology]. Airbus has had some questionable incidents during the past years. When I fly it will be in a Boeing aircraft.
Steve Kelly, Canada
Why MAS seats are simply first class
As president of the local kidney foundation I am in search of the manufacturer of the first class seats for Malaysia Airlines. I want these chairs for patients post dialysis while they are waiting for transport home. These are fantastic chairs. Perhaps no one thought about this possible use?
Alex Roose, Curacao Neth, Antilles
Visva Sabaratnam, Malaysia Airlines says,
"Our first class seat is a flatbed and we have had patients post surgery in various parts of the world travelling with us. We have had good feedback from them."
The right way to book a PNG holiday
Children in village schools [in PNG] are desperate for relevant reading material, writing paper and biros. As a goodwill gesture and in return for the wonderful hospitality of these places tourists should be encouraged to give parcels of schoolbooks and stationery when they visit a community. Postage is very expensive and unreliable. Get the satisfaction of handing it over yourself to the principal or headman.
Susan Cruttenden, Australia
I am worried that I will fall into the hands of bad doctors. Do you know of any travel agents specialising in cosmetic surgery packages?
Cautiously peering at the cosmetic cosmos
I am looking to get some cosmetic work done this summer and read your Medical Tourism feature. I am worried that I will fall into the hands of bad doctors in Korea. Do you have any recommendation for travel agents that specialise in packages for cosmetic surgery?
Jenny Le, USA
The Editors say,
"It is usually safest to talk directly with a quality hospital like say Bumrungdrad in Bangkok that has acquired a good reputation in cosmetics, or perhaps hospitals in Singapore. This is not really an area that travel agents in Asia have specialised in. Korea of course has an industry based on cosmetic surgery but you might need to explore quality of post-op care and level of personal interaction with doctors. Best not to be in an assembly line situation and ensure your language is understood."
Staying on a budget in Singapore
Reading your excellent outline about Singapore business hotels I would like to point out that there is also plenty of good budget accommodation in this city and not only 5-Star hotels. Explore small hotels around Bukit Pasoh Road. And in Little India people are able to stay for S$20 a night at the Prince of Wales.
Thorsten Hillebrecht, Singapore
Since when has Melbourne been ‘dowdy’?
I just read your article on Melbourne. Since when has Melbourne been 'dowdy and early to bed?' Your shopping information is also seriously lacking. Have you even been there?
Fiona Lawrie, Australia
The Editors say,
"Melbourne is certainly in need of a revisit. Shopping was not our priority on this first write-up but we shall extend coverage in the updates."
Hotel rooms rates are totally misleading
I read in your Shanghai hotels article that there is a 15 percent surcharge on room rates in Shanghai. How can this be justified? Government tax is one thing, but adding a service charge? For what? To provide the service that you are paying for anyway? Service charges should be optional. In the case of a Sheraton I stayed at recently I certainly did not feel any charge was justified. I aim to pursue this further. I feel that quoted room rates are completely misleading and fraudulent.
Mike Sanders, Hong Kong
The Editors say,
"There are various irksome charges that often apply to hotel as well as airline bookings. Hotels do normally clarify whether they are offering a rate inclusive or exclusive of service charge and tax, even if in small print."
Like to see more hip hotel reviews
I recently discovered your website and have been researching it constantly. I would like to compliment you on such a complete, informative, and enjoyable site. Just fantastic. I love the hotel and spa reviews and would like to see as much as possible on new luxury hotels and resorts. I am especially keen on “hip” new modern properties. Keep up the great work.
Anne Payumo, USA
Will the A380 change the business class product?
Your first and business class seat reviews are very good. The stories help quite a bit when you wish to make a decision on whom to fly with. I hope you will be doing an update now that United has completed its upgrade to its first and business product and several airlines now have A380s flying.
Kym Friend, Australia
Hanoi printout in my back pocket
I loved your Hanoi guide and shall print it out to use on my forthcoming trip. I have been tearing my hair to find good information on Vietnam. Travel agents do not have a clue and there does not seem to be a “service” ethic in much of Asia. [Agents] simply take bookings and suggest ever cheaper prices. I would be happy to get a cheap deal. But I would be even happier to get the best value – whatever the cost – and that means having information I trust. Thanks again for rescuing my holiday.
Susan Price, Hong Kong
What about seat width on US airlines?
I see you focus on [international airlines], but for those of us more big-boned it would be nice if you had a domestic US comparison [for economy seats]. And the width of the seats is the real comfort factor. Since the planes are full this is the only way to get space. Elbow room and pitch means nothing if you can't move anyway. What about Frontier Airlines? US carrier comparison would be a great addition.
Vanessa Vogel, USA
The width of the seats is the only real comfort factor. Elbow room and seat pitch are immaterial if there is no space
I have flown into a dead-end on Krisflyer
I am frustrated and annoyed. I have had no Krisflyer statement or updated account information, not even e-mail, since 2007. The card states I should log in to Krisflyer and then “my account” then “statement”, but I can find no trace of any log-in under any of the headings, only a lot of waffle regarding news and flights. How do I get a statement?
Derek Brown, Australia
The Editors say,
"Perhaps a low-tech solution might be best. Call SIA in Singapore and they should be able to sort out your account details swiftly and offer log-in advice."
SIA Responds,
"Mr Brown called our KrisFlyer Membership Services hotline on 25 February 2009, seeking clarity on his account balance and expiring miles. We provided him with the relevant advice, and also guided him on the navigation on our website. At the same time, we have also helped Mr Brown to include his preferred email address into his account details. This will enable him to receive e-statements in future."
Kuala Lumpur shopping, recycled...
Your Kuala Lumpur shopping story carries excellent information and has given me all I need to know for my trip. I am particularly interested in the recycled clothes, which you have covered in your article. I will see if I can find all these places.
Jan Denn, Perth
Bangkok shopping for bozo billionaires
Your article on Bangkok shopping simply isn't true. As a seasoned Thailand tourist I can tell you that your report is filled with tourist traps. Unless, of course, you wrote your article for billionaires.
Waqqas Hanafi, USA
Saigon is no laughing matter, but...
I'm a real Saigonese, born and raised there. None of this [your Saigon guide] is new to me but still, I laughed so hard reading your article. I've never read anything about Saigon that is so true – and you have a wonderful, wonderful sense of humour.
Bella Le, Saigon
Contemporary resort ill suited to Bali
The Anantara [Seminyak, re Bali resorts] was a massive disappointment. There are structural flaws everywhere – it looks like it has been slapped up really cheaply with a few nice fittings to make it look expensive. The so-called rooftop bar no longer exists (it was not there when we visited) because apparently they didn't receive planning permission. The hotel is overpriced and the architecture is dull – not suited to the Balinese style regardless of its contemporary thrust.
Kathleen Stiles, Australia
Guides might include vegetarian restaurants
The Sabah guide article by Libby Peacock and Vijay Verghese is very comprehensive. I would appreciate it if you can include some restaurants that offer Indian vegetarian or any other vegetarian food. It will be very helpful for vegetarians that are travelling to this part of Asia as this sort of information is not available on the Web.
Sarita, Malaysia
Your story on child-friendly hotels helped us decide which place to choose. A big thumbs up for this article
Your story helped us choose a child-friendly resort
We liked your article about child-friendly resorts in Asia. It helped us to decide which hotel to choose for a vacation with our toddler. A thumbs up for this article. I was wondering, why is it only Bali is covered as a destination in Indonesia?
Farid Saifuddin, Thailand
The Editors say,
"We do indeed need to provide more extensive coverage on Indonesia. More is on the way."
Your stories show a passion for travel
I have been about five times to Bangkok and even read a book about travelling to Thailand, but I must applaud your fantastic writing style and the amount of information you gave me that I didn’t even know of. Your passion is a God given talent. Thank you.
Maria Deen, South Africa
Dogged by parasite since Langkawi trip
I have been terribly ill since eating sushi in Langkawi, Malaysia in September 2007. I have a chronic pain in my upper stomach that is there 24 hours a day, seven days a week. I am desperate to see an infectious diseases specialist in Asia who may be able to identify and remove any parasite I may have acquired.
Kate Whalan, Australia
The Editors say,
"Sorry to hear about your tummy bug. One of the best persons we've come across is Dr John Simon in Hong Kong who we quoted in our story on Travel Health Risks in Asia. His telephone number is [852] 2521-2567."
The big squeeze continues aloft in business
I read with interest your seat comparisons for the much-heralded upgraded business class on various airlines and have to agree that the new Cathay Pacific seat is simply dreadful. You’re quite right in describing it as a “coffin”. I travelled with my wife and we were unable to converse the entire journey. The partitioned enclosure was very restricting and played upon my latent claustrophobia. I did however take in the views of socks the entire way. Cathay was a great airline in its heyday and needs to find its way back.
J Saunders, Hong Kong
Oz spas a good read but why the clichés?
I'd love to try some of the places [written up in your Australia Spas feature]. I've been to two – the Adelphi Hotel (it's true about the amazing pool above the street), and Lillianfels. The descriptions are really good and very accurate.
But surely there must be more than one upmarket spa in Sydney itself? Lillianfels is an hour-and-a-half into the countryside. The story is very slanted towards Melbourne, which is a smaller city.
One criticism. I really hate the phrases, "fair dinkum tucker" and “shrimp on the barbie”. I know travel writing has to use clichés but these are almost meaningless and no one alive would use these expressions from the mid-twentieth century. Just too corny.
Meaghan Morris, Hong Kong
The Editors say,
"Quite right. Hence the headline intro to the story – “There’s more than just fair dinkum tucker and shrimps on the Barbie Down Under.” None of these phrases are in the story itself. But those Paul Hogan adverts do tend to stick.."
Why not mark Singapore shops on a map?
This is the best info so far on the Net for Singapore shopping. We are going for the first time to Singapore and your information means a great deal to us. One suggestion if I may: it would be much easier if all these places were numbered and marked on a map.
Milan, Australia
Fuel charges come out of the closet
Why do you call fuel surcharges and ticket levies "hidden charges" when they are clearly displayed on the ticket? All increases in fuel levies are notified well in advance, as are all airfare increases. It seems to me you are just jumping on the bandwagon with all the rest of the media to sensationalise a worldwide problem.
Rex, Australia
The Editors say,
"Fuel surcharges are not commonly quoted by travel agents when mentioning the best ticket price. The custom is to quote for the ticket and say “without taxes”. This is the issue. We are very sympathetic to the airline cause. But ticket prices must be displayed, at the outset, in their entirety."
Waiter, there’s a fish on my fly
I have always wanted to go to the Andaman Islands. This combined with the keen sense that there must be incredible potential for flats fly-fishing makes it even more so. Most of the information on the Internet refers to sport fishing and deep-sea fishing. I would rather fish white sand flats. Do you have any information as to where to go and whom to contact? Because this journey is so far away from California I would hate for it to be a bust or poorly planned.
Steve, USA
The Editors say,
"Certainly a wonderful adventure. Our Andaman Islands guide lists a few travel agents who might be able to offer advice. Also talk with Ibex Expeditions in New Delhi."
Time to loosen up the security in Cebu
Yours is such a nice and informative article on Cebu resorts. I grew up in Cebu and you are absolutely right – getting to any place, including resorts, is such a pain. Kudos to you though for mentioning it and I hope that as officials read [your story] they loosen up a bit on security. I love my city and am glad you enjoyed the most part of your stay.
Holly, Cebu
The Editors say,
"We always enjoy Cebu, from start to finish. Even the traffic. It’s street theatre at its best."
Cathay business class is for sardines
Last December [2007] I flew J class from Johannesburg on CX748. The new Cathay Pacific business class pod is a complete disaster. It is like a coffin, which prevents air circulation. The bed space is too narrow. You cannot hold up a newspaper so you have to stand up to read. British Airways has a cocoon double pod type enclosure with a sliding window partition. With the new Cathay business class seat layout you cannot talk to your family or business colleague or see your kids – the seats are facing inwards so you cannot see out of the windows either for takeoff and landing, the sun shines on the TV screen so you have to close the window blind too.
The poor hostesses have to struggle to pass the food over your TV and god knows what happens when it is a bumpy ride. The food tray cannot and does not swivel so once you are served you are stuck in there till the tray is taken away. There is an awkward car seat triple belt system with a cross strap that seems redundant given that you are wedged in like a sardine already.
Whoever designed this disaster should be seconded for the next 20 years to Cathay’s competitors to help bankrupt them. This is the most uncomfortable flight I have ever had on Cathay in 30 years. It was an unmitigated disaster. Five businessmen from South Africa who were opposite me said they will be flying on SAA in future. Rip out these seats immediately.
James Middleton, Hong Kong
The new Cathay business class pod is a disaster. The food tray does not swivel and you cannot look out of the window
The Boeing 787 is a new generation aircraft
Looking at [Boeing and Airbus], the two aircraft and the corporate strategies employed by both companies, Boeing appears to be in a superior strategic position. Consider this. Should a general recession strike internationally the huge cost of the A-380 plus its extended breakeven point may mirror the problems with the Concorde – a great technical success, but not commercially viable in the long run.
Secondly, from a design perspective, the B-787 is the first commercially designed composite aircraft that shows the way “to the future” for design and operating efficiency. The Airbuses A-380 is the last of the mostly metal airliners so the two designs are on either side of the technology watershed. Just as the DC-3 rendered wood obsolete with its aluminium structure, so will the Boeing 787 Dreamliner surpass the A380. Lesson: National governments are the kiss of death to any money-making enterprise.
Jon Lawrence, USA
Scared of flying? Meditate on this
Kudos for your article on the little-talked-about but quite prevalent fear of flying. After years of terror-free flying, I developed a severe phobia with regard to air travel in my early 20s. This condition escalated to the point of uncontrollable tears, panic attacks and completely irrational, and morbid thoughts any time I had to fly. I banished myself to continental USA, and resorted to travel by trains and gruelling cross-country road trips.
At the height of my phobia, I convinced myself pre-take-off that my flight to Hawaii was doomed and threw a fit to get off the plane, which I did.
It wasn’t until I immersed myself in yoga and meditation that I was able to completely rid myself of my fears. These practices teach deep discipline, calm, mind control and, most practically, effective breathing techniques. During my early stages of "recovery" I had to take a 19-seater prop plane across Colorado‘s Rocky Mountains – the flight was about an hour and I sat meditating the entire time, free of tears and sweaty palms.
Pua Mench, Hong Kong
Turbulent travels and sweaty palms
I have been scared of flying ever since I can recall. It does not matter what airline or what kind of aircraft – I cannot take turbulence. I seem to have gotten over mild turbulence issues but bad weather coupled with the aircraft dropping takes my breath away for all the wrong reasons. My husband is from the travel trade and he has been counselling me for 15 years but this is the only aspect that he has failed to help me with.
Even as a young girl I do not remember ever going on a ferris wheel or merry-go-round. But how to get over this [fear of flying] because I love visiting new places and I would like to accompany my husband on trips? Maybe I need to learn the art of teleportation.
Meena Srinivasan, India
Your tagline [comparing first class travellers with first class idiots, at page top] is the least "smart" marketing I have ever seen
Crash test dummies on new Cathay seat
I don’t know what genius at Cathay Pacific approved the new "fixed back" economy seats, but I suspect they are short and need to stand on a box to brush their teeth. The seat doesn’t "recline", it slides you forward into the seat in front. Now if, as I do, you start with your knees touching the seat in front, then the sight of me reclining must look something like a slow motion video of a crash test dummy in action.
Dummy probably sums it up. Cathay are dummies for installing such a contraption and I’d be a dummy if I ever fly Cathay again.
Stephen Robinson, Australia
Miles or metric? It’s time to choose
Your [Airbus vs Boeing] article is beautifully written. I have only one suggestion. When discussing the range of competing aircraft it is perhaps better to use just one measure. Your article uses kilometres as well as nautical miles. Still, a thoroughly enjoyable read.
S J Cullen, USA
Who the heck is calling me a moron?
“The only difference between first class travellers and first class idiots is the price they pay. So which one are you?” This tagline is the least “smart” marketing I have seen on any travel site and I am sure that any other company would be well challenged to come up with a more demeaning phrase. It’s a great way to chase away us customers with more than 14 brain cells. Smart? I think not. Were you drinking at the time?
Craven Morehead, Indonesia
The Editors say,
"Well, the joke’s on us. The editors are restocking the fridge with better lager."
Back door to Boeing computer
It would be worth finding out from Boeing whether or not their B787 is fitted with the "back door" into the flight computer called Home Run, which enables the powers that be to control the aircraft remotely in case of terrorist hijackings.
Peter Dell, UK
It behooves me to write
I’ve always wondered why Indian writers feel the need to be overtly dramatic in their literary endeavours? You’ll find an unnecessary number of adjectives. Then there is the over-use of archaic British expressions. Verghese no doubt thinks he has impressed readers (Airbus vs Boeing) with his excessive use of ridiculous expressions, for instance “Boeing's Small Wet Dream proceeds apace...” Quite the contrary. Perhaps the editor should proofread articles more carefully before publishing them.
Ram Kumar, USA
The Editors say,
"Thanks for the cogent comments. All true. Vijay Verghese."
Keep the Airbus vs Boeing story going
Vijay Verghese is a fantastic writer – he’s entertaining, sharp, educative, and forthright. I want the [Airbus vs Boeing] story to keep going.
Barbara Berger, USA
The A380 is impressively large but I'm not keen on evacuating from the second deck with several hundred people...
You want me to deplane with 799 others?
A B747 is bad enough at the luggage rack with 400-plus passengers deplaning. Don’t expect me to deplane with 799 others and wait for luggage, customs, taxis, etc. Not going to happen! I will stay with smaller aircraft for my business and personal travel.
Richard Coffy, USA
The B787 will usher in a new era
The B787 Dreamliner will revolutionize air travel because of the advanced technology behind it as well as the economy of operating it. Just as the Boeing 707 and B-747 opened new chapters in air travel, the B-787 will usher in a new era.
A S Mathew, USA
Bali stories are spot on
I have lived in Bali 12 years and know the place well. I write guidebooks and articles. I just want to say that Vijay Verghese’s piece on Bali is excellent. It is well written, well informed, and opinionated to a perfect degree.
Susi Johnston, Indonesia
There appears to be a flourishing bag pilfering racket at Kuala Lumpur International Airport and no one cares...
Baggage theft at Kuala Lumpur Airport
I flew Malaysia Airlines to Bombay via Kuala Lumpur on 30 March, 2007 (MH73) in business class. I opened my bag upon arrival in Bombay to find the contents in disarray. The bag was still locked when I opened it, the lock did not seem as if it had been tampered with. A proper search of my bag revealed a slew of missing items - a pouch containing gold and diamond jewellery, and all the perfume bottles that I had carried as gifts. The empty cartons of the perfumes were left behind in my bag.
This is the second time we have had such an experience. The first one was in December 2006, when my husband travelled on MAS to Bangalore but again via KL and had a mobile phone stolen from his bag in exactly the same way. The lock was intact when he opened it, but item was missing from inside.
I have complained to Malaysia Airlines and I have not even received a reply.
As for my husband's complaint, they said they were not responsible for “valuables” packed in checked-in luggage. If, [as a fare-paying passenger], I lock a bag and hand it over to an airline, why on earth is it not responsible for handing the bag back with everything intact? Are perfume bottles not to be checked in any more? They can't be carried as hand baggage either.
The fact is there is a flourishing [and seemingly professional] pilfering racket at Kuala Lumpur International Airport. [Any bag in transit may be a target.] The sooner the airline does something about it, the better.
Isn’t this supposed to be Visit Malaysia Year?
Mohyna Srinivasan, Hongkong
Medical treatment for all
While I appreciate the benefits of affordable medical treatment [at the new Asian facilities], I can’t help but ask the question, “But what about the locals?” Are their medical needs being met or are they pushed aside every time a foreigner turns up with US dollars? I would personally consider it a moral issue to ascertain how this influx of foreign patients is affecting medical treatment for the local communities and how my participation [in medical tourism] contributes to this, be it beneficial or detrimental.
Rick Farquharson, Australia
I’m still seeing stars in Asia
I travel for work through Asia and am challenged with various [hotel] star-rating systems. Sometimes there’s even no star system. Can you shed some light?
Dax Kiger, USA
The Editors say,
"Yes, standardisation is a problem in much of Asia. Some countries follow star ratings strictly, some not. Places where you might find the rating somewhat in line with expectations include Hong Kong, Singapore, Thailand, India metros, Korea, and Japan. Several of our stories focus on hotel reviews and you should get a fair idea of what each is about."
I travel for work through Asia and am constantly challenged by the various star ratings. Can you shed some light on this?
Bollywood blather has me in a lather
The following statement in your Bhutan story stinks of racism, and that coming from an Indian, too. What a shame. I quote – “Fortunately for Bhutan, a billion Indians are too busy watching B-grade Bollywood movies to consider levitating north.”
Suneel Sule, India
The Editors say,
"The sentence you quote is in lighter vein. It casts more light perhaps on how the author feels about B-grade Bollywood movies rather than India, Indians, and Bhutan. The author is Indian and proud of it."
In Cebu, head for an apartment
Being an old hand at visiting Cebu – and having stayed in almost all the 5-star resorts – I wanted to let you know that I recently took a gamble and stayed in a serviced apartment (booked over the Net) called SDR Apartments.
Whilst the outside of the building is not much to speak of, they have wonderful rooms (equal to most four and five-star resorts in Cebu) with free Internet, cable TV, kitchens and so on. The apartment was US$699 for the month.
This may come in handy for frequent travellers. The website is www.sdrapartments.com
James Walter, Cebu
Your guide beats Lonely Planet
I just wanted to say I have been to Hong Kong three times and I have the latest Lonely Planet guide but I still found your shopping tips incredibly helpful. I love all the ideas and I’ll be shopping in a lot of the places you recommend. Thanks a lot.
Chantelle Taylor, Australia
You saved our lives in Hong Kong
I would like to thank you for your story on Hong Kong shopping. Without it our holiday would have been a disaster. We arrived with our three children tired and exhausted after touring around Europe and narrowly escaping terrorist activity in London. We found it very difficult to find the great bargains and shopping experiences that we thought Hong Kong offered. After two days of wandering around, maps in hand, and being disappointed by the huge shopping malls that offered endless prices just as expensive as Australia, I began searching the Internet for someone to tell me where to go shopping for bargains and great places to go to.
Your advice was brilliant. Without it we would have gone home very unhappy. I only wish I had found your website sooner. I have to say that what I did find in the markets is that unless you can speak fluent Chinese or you are Chinese don’t even bother trying to bargain. It was just a waste of time. I found that it was a matter of looking around and finding the items with the price I wanted to pay. Food was fantastic and at very reasonable prices. The sandwich bars are a great place to take the kids. Thanks again
Kerryn, Australia
A great hotel recommendation
I accidentally came across your web page in my hunt for a Hong Kong hotel. I am so glad I did. I had a wonderful vacation in Hong Kong because of you. I stayed at the Gold Coast Hotel. This is a beautiful hotel, far from the city but almost everything can be found in their shopping complex. The staff are friendly and the rooms pleasant, and with a view. It’s a pity we could not stay longer. Thank you again.
Roshan Porobo, UAE
Qatar Club give it a miss
My husband and I have been members of Qatar’s Club for over two years and wonder if it is worth all the stress. We fly to Cebu in the Philippines twice a year and are silver members. Not once have our miles been added to our account without sarcastic e-mails and phone calls to the London office. We hand in the card at check-in, ask for the miles to be added, yet it has never happened.
They ask for proof of flight on our return, I send them boarding passes, still they refuse to add the mileage. As for family members, forget it. They refuse to add the miles then add them to the wrong account then deduct the wrong amounts. When trying to redeem mileage it is a nightmare. How can they say Silver Club can redeem within 48 hours? It took us nine weeks as they sent us a sector at a time, and then only for one of us. They claim to give you preference on seating – again a fallacy. Don’t bother.
Lynne Whitbread, UK
Where in the world is Burundi?
I was reading your article on small airlines and noticed that you included Burundi in Asia. Burundi is an African country and the local population is quite large, although their population has been reduced by civil wars. Perhaps you were thinking of Brunei?
Mike Walker, Japan
The Editors say,
"Thanks for the spot Mike. Actually the Burundi mention on Small Airlines is a lighter aside and not related to geography."
Laughing till I cried
I have just spent almost 30 minutes to finish reading your [Editor’s Page Check-In] article “Passage to India”, including about 15 minutes to just wipe the tears from laughing so much. Thank you for sharing your great sense of humour with such a positive attitude. After spending time in grey and snowy Berlin, followed by clear blue sky with a sharp, cold wind in Brussels, your stories sure warmed me up. Thanks again.
Angie Boonpramote, Thailand
You’re so vein 30,000 miles aloft
Due to the lack of legroom in economy class and the real risk of deep vein thrombosis (I have a previous history), I have found a way of minimising the risk. Before each flight my family doctor prescribes enoxaparin sodium injections. I give myself the injection about an hour before flying. This is a blood-thinner. My doctor also provides a letter for the airline stating why I need to carry [the equipment] in my hand luggage. While it isn't an ideal situation, it does substantially reduce the risk of deep-vein thrombosis.
Sharon Quirk , United Kingdom
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