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An exclusive collection of the best Asian hotels, resorts and spas

Best in Travel Poll 2017 - Asia's top airlines, hotels, destinations

2017 Best in Travel Poll - Hong Kong ranked the Best City for Meetings and Business in Asia, photo: Graham Uden


Why top Asian travel brands need people and personality to shine

It's people who make the brands - not glitzy corporate logos. Younger voters in 2017 showed less brand loyalty but spent more time on research, while luxury trippers stayed with classic, legacy brands. photo: Graham Uden / See WINNERS' ALBUM

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JUMP TO Best Airlines | Best Business Class | Best Cabin Service | Best Budget Airlines | Best Hotel Brands | Best Holiday Destinations | Best Cities for Meetings | Best Airports | Best Business Hotels | Best Leisure Hotels | Best Spa Hotels | Best Conference Hotels | Best Boutique Hotels | Best Family Hotels

THE SmartTravelAsia.com BEST IN TRAVEL POLL is a market research exercise that has run since 2004. It is an independent, free, and fair poll without nomination fees and gala dinner arm-twisting. Voters indicate their preferences for the best airlines, spa hotels, conference hotels and so on from an unlimited universe. Major airlines and airports are rated on a global scale while hotels are ranked within Asia.

These are quality market research and results that have not been bought, with votes from international affluent frequent travellers. See WINNERS' ALBUM.

This year (2017) saw the emergence of younger millennial voters with a high amount of smart phone usage and a discernible shift away from brand loyalty to fun new brands and independents and more time spent on research. Older readers stayed with classic choices and less experimentation.

younger voters had less brand loyalty but showed keen interest in understanding new products, with more time on research

New voters came from India, Singapore, Vietnam, Thailand, Taiwan, Indonesia, USA, Europe, and China.

The poll ran May-June 2017, with the addition of a new category – best family hotels – in response to reader demand. Key searches that find us are for family-friendly hotels, airline seat comfort, shopping tips, corporate meetings, spas, business hotel reviews, and weddings.

Voting came in through the Smart Travel Asia online polling page, via social media, hotel and airline guest referrals, and through e-marketing and direct reader e-mails with comments and feedback.

As in previous years we blocked over exuberant IP addresses and eliminated 'group' votes running counter to normal voting trends.

This is a well informed audience with readers citing 12 annual air trips on average and an average household annual income of over US$150,000.

Send us your Feedback / Letter to the Editor

Smart Travel Asia is the region’s dedicated online travel magazine with over 1.2 million readers worldwide.

readers said it can be challenging to pick winners - or even to book - as authentic brand personality is hard to find in the online sales clutter

Approximately 70 percent of our readers are based in Asia (largely Singapore, Australia, Hong Kong, India, China, Japan, Malaysia, Thailand, Philippines, and the Middle East), 15 percent in UK/Europe and 15 percent in USA and North America.

Readers said it can be challenging to pick winners - or even to book - as authentic brand personality is hard to find in the online sales clutter dominated by booking engines.

Smart Travel Asia serves up professionally written independent reviews and insights that help discerning travellers make intelligent brand choices.

Singapore Airlines, Best Airline in the world 2017
Top 10 Airlines
2017 Rank
1. Singapore Airlines
2. Emirates
3. Qatar Airways
4. Cathay Pacific Airways
5. All Nippon Airways

6. Thai Airways International
    Jet Airways

7. Korean Air
    Japan Airlines
8. Bangkok Airways
    Garuda Indonesia

9. Turkish Airlines
    Air France

10. Etihad
     Air New Zealand
Singapore Airlines, Best Cabin Service worldwide 2017
Top 10 Airlines, Cabin Service
2017 Rank
1. Singapore Airlines
2. Cathay Pacific Airways
3. Thai Airways International
4. Bangkok Airways
    Philippine Airlines
5. Garuda Indonesia
6. Qatar Airways
    Korean Air
7. SilkAir
    Jet Airways
8. Cathay Dragon

9. Asiana

10. Malindo Air
Bali, Best Holiday Destination in Asia 2017
Top 10 Holiday Destinations
2017 Rank
1. Bali
2. Shanghai
3. Bangkok
    Angkor (Siem Reap), Cambodia
4. Phuket
5. Hokkaido
6. Dubai
7. Hong Kong
    Koh Samui
    Danang & Hoi An
8. Rajasthan
9. Sanya
10. Hua Hin
      Luang Prabang
Grand Hyatt, Best Hotel Brand in Asia
Top 10 Hotel Brands
2017 Rank
1. Grand Hyatt
2. Ritz-Carlton
3. Four Seasons
4. JW Marriott
5. Park Hyatt
    St Regis
6. Mandarin Oriental
7. Sofitel
    W Hotels & Resorts
8. InterContinental
9.  Banyan Tree
    Taj Hotels, Resorts & Palaces
10. Centara
Peninsula Hong Kong, ranked the Best Business Hotel in Asia in 2017 reader poll by Smart Travel Asia
Top 25 Business Hotels
2017 Rank
1. The Peninsula Hong Kong
2. Island Shangri-La Hong Kong
3. Park Hyatt Sydney
4. St Regis Bangkok
    Mandarin Oriental Hong Kong
5. Four Seasons Hotel Hong Kong
    The Peninsula Shanghai
6. Grand Hyatt, Kuala Lumpur
    Palace Hotel Tokyo
7. Waldorf Astoria Shanghai on the Bund
8. The Fullerton Hotel Singapore
9. Siam Kempinski Hotel Bangkok
    The St Regis Singapore
10. The Westin Chosun, Seoul
     The Shilla, Seoul
     Rosewood Beijing
11. InterContinental Bangkok
     The Ritz-Carlton, Hong Kong
12. The Upper House, Hong Kong
      InterContinental Singapore
13. Mandarin Oriental Tokyo
      Raffles Makati
14. So Sofitel Singapore
      The Langham, Shanghai, Xintiandi
15. Goodwood Park Hotel Singapore
      Le Méridien Taipei
      The Ritz-Carlton Beijing
16. Fairmont Makati, Manila
     The Okura Prestige Bangkok
17. Park Hyatt Beijing
     The Ritz-Carlton Shanghai, Pudong
18. Sheraton Grande Sukhumvit, Bangkok
19. Grand Hyatt Erawan Bangkok
     The Taj Mahal Palace Mumbai
20. Anantara Siam, Bangkok
     Hilton Kuala Lumpur
     The Ritz-Carlton Bangalore
21. The Ritz-Carlton, Chengdu
     The Mandarin Oriental Shanghai,
22. Conrad Bangkok
     JW Marriott Hotel Singapore South
     Sheraton Imperial Kuala Lumpur
23. The President by Akaryn, Vientiane
     The Leela Palace New Delhi
24. Sofitel Guangzhou Sunrich
     The St Regis Mumbai
25. Traders Hotel Kuala Lumpur
     The Imperial New Delhi
     The St Regis Shenzhen
Banyan Tree Phuket, Asia's Best Spa Hotel
Top 25 Spa Hotels
2017 Rank
1. Banyan Tree Phuket
2. Ayana Resort & Spa Bali
3. Conrad Maldives Rangali Island
4. Mandapa, A Ritz-Carlton Reserve, Bali
5. The St Regis Bali Resort
6. Four Seasons Resort Bali at Jimbaran Bay
7. Six Senses Samui
8. Bulgari Resort Bali
    Ananda in the Himalayas, India
9. Shangri-La's Rasa Sayang Resort & Spa
10. Grand Hyatt Bali
     Vana Belle Koh Samui
11. Mandarin Oriental Bangkok
     Six Senses Laamu, Maldives
12. Banyan Tree Samui
     Chiva-Som Hua Hin
13. Kamandalu Ubud, Bali
     Anantara Kihavah Maldives Villas
14. The Peninsula Bangkok
     Hanging Gardens of Bali
15. Four Seasons Resort Chiang Mai
     Hotel Tugu Bali
16. JW Marriott Phuket Resort & Spa
17. Angsana Xi'an Lintong
     The Khyber, Himalayan Resort & Spa,
         Gulmarg, India
18. Anantara Mui Ne Resort, Vietnam
     The PuLi Hotel and Spa, Shanghai
19. Hilton Shillim Estate Retreat & Spa,
         Pune, India
20. Banyan Tree Ungasan, Bali
     SALA Phuket Resort & Spa
     W Bali Seminyak
21. Sofitel Angkor Phokeethra Golf and Spa
         Resort, Cambodia
22. The Farm at San Benito, Philippines
     W Retreat Koh Samui
23. InterContinental Samui Baan Taling
     The Tongsai Bay, Koh Samui
24. The Royal Pita Maha, Bali
     Anantara Hua Hin Resort
     The Temple House, Chengdu
25. The Ritz-Carlton Sanya
     So Sofitel Hua Hin
Grand Hyatt Bali, ranked the Best Family Hotel in Asia in 2017
Top 25 Family Hotels
2017 Rank
1. Grand Hyatt Bali
2. Angsana Laguna Phuket
3. JW Marriott Phuket Resort & Spa
4. InterContinental Bali Resort
5. Shangri-La's Rasa Sayang Resort & Spa
6. Atlantis, The Palm, Dubai
7. Centara Grand Beach Resort Samui
8. Sheraton Bali Kuta Resort
    Lotte Hotel World, Jamsil, Seoul
9. Shangri-La’s Mactan Resort & Spa, Cebu
10. Sofitel Sanya Leeman Resort
     Dusit Thani Laguna Phuket
11. Centara Grand Beach Resort Phuket
12. Grand Hyatt Sanya Haitang Bay Resort
         and Spa
13. Nusa Dua Beach Hotel & Spa, Bali
14. Plantation Bay Resort and Spa, Cebu
15. Berjaya Langkawi
     Sheraton Sanya, Haitang Bay Resort
16. Banyan Tree Bintan
     Hard Rock Hotel Penang
17. Holiday Inn Resort Baruna Bali
18. Shangri-La’s Rasa Ria Resort & Spa,
         Kota Kinabalu
19. Solaire Resort & Casino, Manila
20. Conrad Bali
     Neemrana Fort-Palace, Rajasthan
21. Holiday Inn Resort Phuket, Patong
22. Furama Resort Danang
23. Centara Grand Mirage Beach Resort
24. Aleenta Phuket Resort & Spa, Phang
25. Alila Diwa Goa


SIA Business Class ranked Best in the World
Top 10 Airlines, Business Class
2017 Rank
1. Singapore Airlines
2. Qatar Airways
3. Cathay Pacific Airways
4. Emirates
    British Airways
5. Air France
6. Thai Airways International
    All Nippon Airways
7. Jet Airways
8. Japan Airlines
    Korean Air
9. Garuda Indonesia
10. Lufthansa
     Eva Air
Jetstar Asia, Best Budget Airline in Asia 2017
Top 10 Budget Airlines
2017 Rank
1. Jetstar Asia
2. Indigo
3. AirAsia
4. Scoot
    HK Express
5. Cebu Pacific
6. Tiger Airways
7. SpiceJet
    Nok Air
8. VietJet
9. Peach
10. Jin Air
Singapore Changi, voted Best Airport worldwide 2017
Top 10 Airports
2017 Rank
1. Singapore Changi Airport
2. Hong Kong International Airport
3. Incheon International Airport,
     South Korea
4. Haneda Airport, Tokyo
5. Munich Airport
6. Hamad International Airport, Doha
7. Zurich Airport
8. London Heathrow Terminal 5
9. Amsterdam Schiphol
10. Samui Airport, Thailand
Hong Kong, voted Best Asian City for Business in 2017
Top 10 Cities for Meetings
2017 Rank
1. Hong Kong
2. Singapore
3. Shanghai
4. Macau
5. Taipei
6. Seoul
7. Kuala Lumpur
8. Bangalore
9. Ho Chi Minh City
10. Chengdu
Chedi Club Tanah Gajah Bali, voted the No.1 Boutique Hotel in Asia
Top 10 Boutique Hotels
2017 Rank
1. The Chedi Club Tanah Gajah, Ubud, Bali
2. Fusion Maia, Danang
3.  Amorita Resort, Bohol
4. The Diaoyutai Boutique, Chengdu
    Hotel Quote, Taipei
    Gracie Art Hotel Beijing 798
5. Amba Taipei Ximending
    Hotel Yan, Singapore
6. The Library Koh Samui
    Adelphi Hotel, Melbourne
7. The Malabar House, Fort Cochin, India
8. Hotel Indigo, Bangkok
    IP Boutique Hotel, Seoul
    Tandjung Sari, Bali

9. Pei Mansion, Shanghai
    SALA Rattanakosin, Bangkok
    Huka Lodge, Taupo, New Zealand

10. Tintagel, Colombo
     Clove Hall, Penang
     Hotel de L’Orient, Pondicherry
The Fullerton Singapore, ranked the Best Conference Hotel in Asia 2017
Top 25 Conference Hotels
2017 Rank
1. The Fullerton Hotel Singapore
2. Grand Hyatt Hong Kong
3. Four Seasons Hotel Hong Kong
4. Plaza Athénée Bangkok, a Royal
         Méridien Hotel
    Shangri-La Hotel Singapore
5. Park Hyatt Sydney
    The St Regis Singapore
6. The Westin Resort Nusa Dua Bali
    The Venetian Macao
7. Grand Hyatt Bali
    Marina Bay Sands Singapore
8. The Peninsula Shanghai
9. Grand Hyatt Seoul
    JW Marriott Hotel Macau
10. Grand Hyatt Kuala Lumpur
    The Shilla Seoul
    Grand Hyatt Shanghai
11. Grand Hyatt Erawan Bangkok
     InterContinental Hong Kong
12. The Ritz-Carlton Millenia Singapore
13. The Westin Langkawi Resort & Spa
14. JW Marriott Hotel Hong Kong
     Regent Taipei
     Pan Pacific Singapore
15. Pudong Shangri-La East Shanghai
     Park Hyatt Saigon
16. Waldorf Astoria Shanghai on the Bund
17. Centara Grand at CentralWorld,
     Regent Singapore
18. Signiel Seoul
19. Angsana Laguna Phuket
     Conrad Hong Kong
20. Regal Airport Hotel, Hong Kong
     JW Marriott Hotel Shanghai at
         Tomorrow Square
21. Sunrise Kempinski Hotel Beijing
     InterContinental Sanya Haitang Bay
22. Avani Riverside Bangkok Hotel
     Centara Grand Beach Resort Samui
23. Sheraton Sanya Resort
     Bangkok Marriott Marquis Queen’s Park
24. Park Hyatt Sanya Sunny Bay Resort
25. Sofitel Sanya Leeman Resort
     JW Marriott Hotel Shenzhen Bao’an
St Regis Bali ranked the Best Leisure Hotel in Asia 2017
Top 25 Leisure Hotels
2017 Rank
1. The St Regis Bali Resort
2. Four Seasons Resort The Nam Hai, Hoi An
3. Mandapa, A Ritz-Carlton Reserve, Bali
4. Grand Hyatt Bali
    Sofitel Legend Metropole Hanoi
5. The Opposite House Beijing
    Amanpuri Phuket
6. Cheval Blanc Randheli Maldives
    The Legian Bali
7. Amankila, Bali
8. Four Seasons Resort Bali at Jimbaran Bay
    Mandarin Oriental Bangkok
9. InterContinental Danang Sun Peninsula
    Bulgari Resort Bali
10. Siam Kempinski Hotel Bangkok
     Raffles Grand Hotel d'Angkor
11. One&Only Royal Mirage, Dubai
     The Ritz-Carlton Macau
12. Taj Lake Palace Udaipur India
      Four Seasons Resort Chiang Mai
13. Twinpalms Phuket
      The Oberoi Udaivilas Udaipur
14. The Chedi Muscat, Oman
      Grand Hyatt Goa
15. The Oberoi Amarvilas, Agra
      Alila Villas Uluwatu, Bali
      Armani Hotel Dubai
16. Raffles Hotel Singapore
      The Reverie Saigon
17. Sofitel Angkor Phokeethra Golf and Spa
         Resort, Cambodia
      So Sofitel Bangkok
18. Centara Grand Beach Resort & Villas, 
         Hua Hin
      Aleenta Phuket Resort & Spa, Phang Nga
19. Trisara, Phuket
      The Oberoi, Bali
20. The Leela Goa
      Pimalai Resort & Spa, Koh Lanta, Krabi
21. The Ritz-Carlton Doha
      The Siam, Bangkok
22. Samode Palace, Rajasthan
      The Majestic Hotel Kuala Lumpur
      Mission Hills Shenzhen
23. Coconut Lagoon, Kumarakom, Kerala
      Park Hyatt Siem Reap, Cambodia
24.  Sofitel Legend, People's Grand Hotel, Xian
      Yas Viceroy, Abu Dhabi
25. The Sanya EDITION
      Aloft Taipei Beitou, Taiwan
      El Nido Pangalusian Island, Palawan
      The Dharmawangsa Jakarta

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